Wael
Ben Younes
9+ years of international experience across the UAE, Tunisia, and France — bridging technology and business through CRM automation, web platforms, and Agile-driven digital transformation. Founder of WyTek LLC.
Work Experience
01 / CAREER- Founded and launched WyTek LLC, a digital operations and IT solutions company serving clients across the UAE.
- Driving end-to-end service delivery spanning web development, CRM implementation, and digital transformation consulting.
- Built the company's brand, client pipeline, and operational framework from the ground up.
- Delivering personalised IT and academic coaching sessions online, supporting students in technical subjects and professional development.
- Designed structured learning paths tailored to individual student goals, improving knowledge retention and skill progression.
- Mentored learners across multiple disciplines in Education & IT, fostering confidence and independent problem-solving.
- Contributed high-quality Tunisian Arabic voice recordings to AI speech datasets, supporting multilingual model training.
- Ensured linguistic accuracy, tonal consistency, and phonetic clarity across diverse speech samples.
- Collaborated with AI research teams to meet data quality standards for NLP pipelines.
- Delivered multiple IT and digital transformation projects integrating HubSpot with WordPress & Webflow platforms.
- Achieved cleaner data hygiene, centralized reporting, and improved cross-team visibility for stakeholders.
- Implemented HubSpot CRM — reduced lead response time by 30%, boosted conversion rates by 20%, contributing to a 15% revenue uplift.
- Improved customer satisfaction scores by 35% through enhanced delivery and streamlined communication.
- Managed cross-functional teams across IT, marketing, and sales — 20% higher productivity.
- Coordinated 50+ client projects across three countries — 90% on-time delivery rate.
- Secured contracts with major French companies (ESI, APTH, WFSA), growing company revenue by 40%.
- Designed training programs to upskill staff, increasing efficiency by 25%.
- Developed and executed 20+ web development projects from concept to delivery.
- Led all business operations, overseeing $10K+ in annual revenue and financial management.
Tech & Skills
02 / EXPERTISEKey Achievements
03 / IMPACTLed cloud-based project management implementation — 20% productivity increase and 15% reduction in project delivery times.
Supervised e-commerce launch team, achieving 20% higher conversion rates and 15% sales growth in the first quarter.
Implemented AI-driven chatbots for customer support — 25% decrease in response times and measurably improved satisfaction.
Streamlined IT security measures reducing system vulnerabilities and achieving 100% compliance with industry standards.
Contributed Tunisian Arabic voice data to AI speech datasets at CNTXT AI, supporting multilingual NLP model training.
Founded a UAE-based digital operations company from scratch — building brand identity, client pipeline, and full service delivery infrastructure in 2026.